FAQ

No two renovation projects are identical. In order to figure out the budget for your window or door replacement project, we will need to wholly know your wants and needs. Arrange a no-obligation, in-home consultation and we’ll be able to present you with a free quote the day of your consultation. A Pella® design specialist will work beside you to visualize your project, choose high-quality products and get measurements for your replacements.

In addition to making high-quality products in a variety of styles, we also offer payment and finance options to help make your replacement project realistic.

It’s our mission to make certain that we answer every one of your questions about windows and doors from Pella of Gaithersburg. We’ll review all the features and possibilities available to you, including material choices and energy-efficient options. To be certain we can cover all of it, we recommend you schedule about two hours for your consultation appointment.

Your in-home consultation is critical to ensuring your contentment with your window and door replacement. It will help you pick the best windows or doors for your Gaithersburg-area home and your budget. It’s best to schedule your free, in-home consultation when all of the decision-makers are able to be present. Our Pella® expert designer will talk through a variety of standard questions like:

  • Which materials (vinyl, wood or fiberglass) are most appropriate for your Gaithersburg-area home?
  • Which functional features would you like for your windows or doors?
  • What level of energy efficiency is ideal for your home?
  • Which colors do you want?

Accurately quoting your replacement windows or entry door project is dependent on the information we receive throughout the in-home consultation. You can learn more about in-home consultations here.

Installations of replacement windows and doors from Pella of Gaithersburg are done by a Pella® Expert InstallerSM. Under his or her supervision, Pella-certified installers will install your windows or doors for you. They must complete a thorough set of training courses to make sure your windows and doors are appropriately installed and meet Pella’s warranty criteria. You can read more about your no-mess, no-guess installation day here.

Before they can be employed, Pella makes installers to pass a drug test and background check. Our installers are totally backed by liability and workers compensation insurance. Beyond Pella product warranties, your installation is also guaranteed for 10 years under the installation limited warranty and service agreement.

Pella® products meet or exceed ENERGY STAR®-certification in all 50 states and almost all of Canada. How will this impact you? Not only could you realize a decrease in your heating and cooling costs, but you will help protect the environment.

The advantage of Pella® vinyl windows is that you won’t have to paint them. They are available in a number of colors, so you’ll find a color that accompanies your home. We do not advise painting your vinyl products; this will nullify your warranty.

Pella of Gaithersburg offers services and support that larger stores aren’t able to. Our professional staff has proficiency in selling, installing and servicing Pella® windows and doors. You’ll have a dedicated Pella sales team, consisting of a project manager, local service technicians and quality installers. We typically use the term “single-source accountability.” You just have to get ahold of our office, your sales representative or your project manager with any questions or concerns you encounter, and we will get to work resolving the issue.

There are a variety of reasons why Gaithersburg-area homeowners choose Pella of Gaithersburg for their replacement window and door needs. Our success relies on customer satisfaction, not stock prices. All of our high-quality windows and doors are created with care and serviced by Pella’s professional Direct Sales Network. Unlike other manufacturers who sell exclusively through third-party channels, Pella of Gaithersburg has a dedicated window and entry door showroom. This unique way of doing business offers you a highly personal experience with the help of a local Pella®-certified team. Whether you are searching for the beauty of wood, the strength of fiberglass or the reduced maintenance of vinyl—Pella of Gaithersburg has a high-quality, energy-efficient and sturdy solution.